Refund policy

Refunds for Change of Mind:

• Grace Period for Returns: Our return policy allows 30 days from the date you receive your item to request a return due to a change of mind.
• Conditions for 'Change of Mind' Refunds: Items must be returned in the same condition as received—unused, unworn, with original tags, and in their original packaging. Proof of purchase is also required.
• Return Shipping Responsibility: Customers are responsible for the return shipping costs for change of mind returns unless otherwise stated.
• Processing Time for Refunds: Once we receive and inspect the returned item, refunds will be processed back to the original payment method. Please note that bank processing times may vary.

Refunds for Damaged, Lost, or Missing Items:

• Damaged Items: If your item arrives damaged or defective, please contact us immediately to resolve the issue.
• Lost or Missing Items: We will investigate any claims for lost or missing items and work with you to find a suitable solution.
• Partial Refunds: In some cases, partial refunds may be granted. These are assessed based on specific conditions, such as items not in original condition or those missing parts.
• Criteria for Partial Refunds: Partial refunds may apply if an item is returned not in its original condition, damaged, or missing parts for reasons not due to our error.

Late or Missing Refunds:

• Steps to Resolve Late Refunds: If your refund has not yet been received, please first check with your bank or credit card provider as processing times can vary.
• Addressing Delayed Refunds: If you’ve done this and still have not received your refund, please contact us for further assistance.
• Contacting Us About Missing Refunds: For any refund-related inquiries, you can reach us at thebeverageangels@gmail.com.

Exchanges:

• Eligibility and Process for Exchanges: If you wish to exchange an item, the fastest method is to return the original item and place a new order after the return is accepted.
• Defective, Damaged, or Incorrect Item Exchanges: In cases where an item is defective, damaged, or incorrect, we’ll arrange for an exchange or replacement at no additional cost.

Gifts:

• Refunds for Gifted Items: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a store credit for the value of the return.
• Gift Refund to Original Payer or Store Credit Option: If the gift was not marked as a gift, the refund will be sent to the original purchaser.

General Return Process:

To start a return, contact us at thebeverageangels@gmail.com. We’ll provide a return shipping label and instructions on how to send the item back. Please note that items sent without prior authorization will not be accepted.